Frequently asked questions
Clear answers before you commit
If the answer depends on your address, the postcode checker is the safest place to begin.
Is there a six-month minimum?
We ask customers to stay with us for six months where possible. This is a request, not a minimum contract term.
How often are domestic bins cleaned?
Bin cleaning every four weeks, with 12 washes per year. We confirm your start date and route before service begins.
Which bins can I include?
The application form supports one to four Black or Brown household wheelie bins. You can choose the same colour more than once. Choose the review option if you need more than four bins washed.
Which domestic postcode areas are currently covered?
BT36, BT37, BT38 and BT39 are within our coverage area. Exact-property, route and schedule verification is still required before service can be offered. Other valid BT postcode areas can join the Priority List.
What does joining the Priority List do?
Leave your details and permission for us to contact you when service becomes available. Your interest helps us see where to expand. Joining does not confirm a service date or reserve a route place.
Do I enter bank details here?
No. If you choose Direct Debit, your bank details are entered directly on GoCardless's secure hosted page. Abbey Bin Cleaning does not receive or store them.
Am I active when I return from GoCardless?
No. The proposed route, section and start date were approved before the payment link was sent, but the return page is still only pending. No service or debit starts until Abbey Bin Cleaning receives verified provider confirmation, the cooling-off period ends, the first payment is confirmed and the final activation checks pass.
What if my bin is not presented?
Please leave each bin kerbside and reasonably accessible on the service day and provide any gate code or access instructions we need. If a bin is not presented or cannot be reached because the required access information was not provided, we may treat the visit as attempted and no refund is normally due.
Can businesses request a quote?
Yes. The commercial form captures the site, access, container and frequency information needed for a proper review without accepting uploads.
Can I manage my application online?
Not in Release 1. Abbey Bin Cleaning will contact you about the next step after staff verification.
How much is domestic washing?
£5 per bin, per calendar month. £10 per calendar month for Black and Brown bins, with 12 scheduled cleans per year. More than four bins needs a service review. Bin cleaning every four weeks, with 12 washes per year.
Does Direct Debit give me a discount?
Pay conveniently by Direct Debit. Direct Debit is a payment method and does not automatically change the cleaning price or provide a discount.
How is the current online signup billed?
Payment and service frequency are different. Payments are calendar-monthly; cleaning follows the four-week service schedule, with 12 washes per year. This is not a charge per clean or every four weeks.
What if I have an existing agreed price?
Existing customers retain their agreed prices and billing schedules, including customer-specific £9.50 arrangements.